Policy

Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") outlines the terms under which you may cancel your subscription and request a refund for Goletro services operated by Goletro Technologies Pvt Ltd ("Goletro", "we", "us", "our"). By subscribing to any paid plan, you agree to the terms of this Policy.

Last updated: April 7, 2026

Table of contents

  1. 0130-day refund guarantee
  2. 02Refund eligibility after 30 days
  3. 03How to request a refund
  4. 04Cancellation policy
  5. 05Annual subscription cancellation
  6. 06Plan changes and downgrades
  7. 07Account termination by Goletro
  8. 08Chargebacks and disputes
  9. 09Changes to this policy
  10. 10Contact
01

30-day refund guarantee

  • We offer a 30-day money-back guarantee on all new paid subscriptions. If you are not satisfied with Goletro for any reason, you may request a full refund within 30 days of your initial purchase.
  • The 30-day refund period begins on the date of your first payment for a new subscription. It applies to both monthly and annual plans.
  • Refund requests made within the 30-day window will be processed in full, with no questions asked.
  • The 30-day guarantee applies only to first-time subscriptions. If you have previously received a refund and re-subscribe, the guarantee does not apply to the subsequent subscription.
02

Refund eligibility after 30 days

  • After the 30-day guarantee period, refunds are generally not provided for partial months, unused time on annual plans, or plan downgrades.
  • Exceptions may be made at Goletro's sole discretion in cases of extended, unresolved service outages that materially prevented you from using the platform.
  • If Goletro discontinues the Service, paid subscribers will receive a pro-rated refund for any unused portion of their prepaid subscription.
03

How to request a refund

  • To request a refund, contact us through our contact page with the subject line "Refund Request".
  • Include your account email address and the reason for your refund request.
  • Refund requests are reviewed and processed within 7 business days of receipt.
  • Approved refunds will be credited back to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.
04

Cancellation policy

  • You may cancel your paid subscription at any time from your account settings in the Goletro dashboard.
  • Cancellations take effect at the end of your current billing period. You will retain full access to all paid features until that date.
  • No partial refunds are issued for the remaining days in a billing cycle after cancellation, unless the cancellation falls within the 30-day refund guarantee period.
  • After cancellation takes effect, your account will be automatically downgraded to the Free plan. Your data, server connections, and configurations will remain accessible under Free plan limits.
05

Annual subscription cancellation

  • Annual subscriptions may be cancelled at any time, but the cancellation will take effect at the end of the current annual billing period.
  • If you cancel an annual subscription within the 30-day refund guarantee period, you will receive a full refund of the annual payment.
  • After the 30-day guarantee period, no pro-rated refunds are provided for unused months on annual plans.
  • Annual subscribers who cancel will retain access to paid features until the end of their prepaid annual period.
06

Plan changes and downgrades

  • You may upgrade or downgrade your plan at any time from your account settings.
  • Upgrades take effect immediately. You will be charged the pro-rated difference for the remainder of your current billing cycle.
  • Downgrades take effect at the start of your next billing cycle. You will retain access to your current plan's features until then.
  • No refunds or credits are issued for plan downgrades.
07

Account termination by Goletro

  • If your account is terminated by Goletro due to a violation of our Terms & Conditions, no refund will be issued.
  • If your account is terminated by Goletro for reasons unrelated to a Terms violation, you will receive a pro-rated refund for any unused portion of your prepaid subscription.
08

Chargebacks and disputes

  • If you believe a charge is incorrect, please contact us through our contact page before initiating a chargeback with your bank or credit card provider.
  • Initiating a chargeback without first contacting Goletro may result in immediate suspension of your account pending resolution of the dispute.
  • We will work with you in good faith to resolve any billing disputes promptly.
09

Changes to this policy

  • Goletro reserves the right to modify this Refund & Cancellation Policy at any time. We will provide at least 14 days' notice of material changes via email or a prominent notice within the Goletro dashboard.
  • Changes will not apply retroactively to refund requests made before the updated policy takes effect.
  • Continued use of the Service after the effective date of the revised Policy constitutes acceptance of the updated terms.
10

Contact

Questions about this document? Contact us. Last updated April 7, 2026.