App Library/Chatwoot

Chatwoot

CommunicationPopularMIT28k stars

Open source customer engagement platform with omnichannel support

Deploy Chatwoot free Official site GitHub

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About Chatwoot

Open source customer engagement platform with omnichannel support. Deploy Chatwoot on your own server with GoPanel.

Alternative to

Slack

Microsoft Teams

Frequently asked questions

What channels does Chatwoot support?: Chatwoot supports live chat (website widget), email, Facebook Messenger, Instagram DMs, WhatsApp, Telegram, LINE, SMS (via Twilio), and API-based channels. All conversations are managed from a single inbox.
How does Chatwoot compare to Intercom?: Chatwoot is an open-source alternative to Intercom. It provides live chat, chatbots, team inbox, and customer management. Self-hosting eliminates per-seat pricing (Intercom can cost +/seat/month) and gives you full data ownership.
Does Chatwoot support chatbots?: Yes, Chatwoot supports chatbot integrations including Dialogflow, Rasa, and custom bot APIs. You can create automated responses, qualification flows, and route conversations to human agents when needed.
Can I use Chatwoot for customer support tickets?: Yes, Chatwoot functions as a full helpdesk with conversation assignments, labels, teams, canned responses, SLA tracking, and reporting. Email conversations are threaded and managed alongside chat conversations.

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App Details